Neongenics is a brand specializing in the sale of Neon LED Lights and installations. If you want to learn more about the brand and our team, check out our About Us Section.
Unlike conventional Neon Lights that use electrified glass tubing and ionized gas to create the bright glow we are all familiar with, Neon LEDs create the same warm illumination with innovative LED technology that is environmentally friendly and safe for kids. Neon LEDs also do not produce the buzzing sound or blinding light caused by normal neon lights.
Yes. All of our products have undergone strict certifications to ensure that we provide our loyal customers with the best products we can offer. Since Neon LED lights are lighter and more durable than fragile glass, they are perfectly safe for kids. Additionally, the absence of harmful gases means that our Neon LED lights will not overheat or cause melting. Like all electronic items, though, we suggest not placing them near water or any other liquids to prevent electrical damage or electrocution.
Of course. All of our products utilize industry-standard USB technology for power, making them simple for everyone to use of all ages. For our Variety and Premium Collection, AA Batteries may be needed, but these are easy to install as well. Turning on our lights are, well, as simple as turning on any ordinary light! Simply flip the switch found on the extendable cord (or power box) and watch as your room brightens up!
Shipping typically takes 1-2 weeks depending on your location. Please view our COVID-19 Notice to see how the coronavirus pandemic affects our delivery time.
Simply add as many items as you wish to your shopping cart while browsing the Neongenics store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package as soon as possible!
Our support team is always happy to guide you at any step!
With every order you place you receive an order number that you can input into our Order Lookup feature (located at the bottom and top of the page) and get live tracking times on your purchase. This can also be accessed through the confirmation email you received after purchasing one of our products. If you have any problems tracking your order, feel free to email neongenics@gmail.com for any questions.
You can select your preferred payment method at checkout. We accept secure payments for both local and international customers via Credit Cards, Debit Cards, and PayPal. Note that additional exchange fees may apply if your currency is other than US Dollars
We at Neongenics emphasize environmental sustainability and believe that every return is only increasing the global carbon footprint. If you write to us with the issue and a picture of the problem, we will give your money back in full without requiring any returns as long as it is done within 30 days after arrival. What you decide to do with the product is up to you, however, we suggest donating them or giving them to a charity.
If you need to contact us, feel free to use our Contact Form for any questions or concerns you may have. If you have any business or promotion inquiries, please email us at neongenics@gmail.com
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